Refund & Return Policy

1. Introduction

Red Chilly Trading W.L.L. is committed to supplying quality products and maintaining reliable business relationships with our customers.

As a B2B trading and supply company, our products are supplied based on customer requirements, approved quotations, product specifications, and agreed commercial terms.

This Refund & Return Policy explains the conditions under which product returns, replacements, or related requests may be considered.

2. B2B Supply Nature

Red Chilly Trading W.L.L. primarily provides products and supply solutions to business customers.

Orders and supplies are processed based on:

• Customer requirements
• Product specifications
• Approved quotations
• Agreed quantities
• Commercial terms between both parties

Returns and replacements are handled according to the agreed business conditions.

3. Product Inspection Upon Delivery

Customers are advised to inspect delivered products upon receipt.

Any issue related to:

• Product damage
• Incorrect items supplied
• Visible defects
• Quantity mismatch

should be reported to Red Chilly Trading W.L.L. within a reasonable time after delivery.

4. Damaged or Defective Products

If products are received damaged or defective, customers should contact our team with:

• Order or quotation details
• Product information
• Description of the issue
• Supporting photos or evidence where applicable

After review and verification, Red Chilly Trading W.L.L. may provide an appropriate solution, which may include:

• Replacement of affected products
• Correction of supply issues
• Other mutually agreed arrangements

5. Incorrect Supply

If an incorrect product is supplied due to an error in processing, Red Chilly Trading W.L.L. will review the case and work with the customer to resolve the issue.

Customers should ensure that product specifications and requirements are confirmed before final approval.

6. Non-Returnable Items

Returns may not be accepted for:

• Products that have been used or altered
• Products damaged due to improper handling after delivery
• Items supplied according to approved specifications
• Custom or specially arranged supplies unless agreed otherwise

7. Refund Policy

Since Red Chilly Trading W.L.L. operates as a B2B trading company, refunds are evaluated based on individual cases and commercial agreements.

Where applicable, refund decisions will be made after reviewing:

• Product condition
• Supply circumstances
• Customer agreement terms
• Verification of the issue

8. Return Approval Process

Before returning any product, customers must contact Red Chilly Trading W.L.L. and receive confirmation.

Unauthorized returns may not be accepted.

Our team will guide customers through the required process after reviewing the request.

9. Commercial Agreements

All transactions, including supply terms, replacements, returns, and any financial adjustments, are subject to the agreed terms between Red Chilly Trading W.L.L. and the customer.

10. Contact Information